customer service



▶ Delivery within 2 to 7 days. Your package will be sent within 48 hours and then delivered as soon as possible by our transport partner DHL. 


▶ Don't like the product? You can return your order up to 14 days after receipt. You pay the return costs.

There is a right to return:

  • If the item is complete
  • It is in its original condition and packaging
  • It falls within the period of 14 days

If you make use of your right of withdrawal, the product will be returned to Bloombol with all accessories supplied and - if reasonably possible - in its original condition and packaging. To exercise this right, please contact us at

We will refund the purchase amount within 14 days of receiving your return and in accordance with the above conditions.

If the product is damaged or the packaging is badly damaged, we can pass on this depreciation of the product to you. So treat the product with care and make sure that it is well packaged when you return it.

Exchange product?

▶ Do you want to exchange your product? That's no problem at all. You can contact for this . You must pay the costs for returning the product yourself.

Did you provide a wrong address?

▶ Accidentally provided the wrong delivery address? Please contact us as soon as possible via We will then try to change the order for you.

Do you have a question about a package, types of flower bulbs or the care of certain flowers?

▶ You can find everything about flower bulbs, planting and care in the frequently asked questions. 

Is your question not listed and do you want direct contact?

▶ You can send a WhatsApp to one of our colleagues or send an email. Go to the contact page for this.